Cancellation & Refund Policy
Our transparent policies for order cancellations and product refunds
Cancellation Policy
- You will have to log in to your www.mindfulness.org.in account to cancel.
- You can cancel your order until it is marked 'Ready to ship'.
- Your order amount will be refunded after the cancellation request is processed.
- All refunds will be credited to Bank Account.
Time taken to process cancellation request
- It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.
- In case of any refund delay after we have processed your cancellation, please get in touch with our customer support.
How to cancel your order online
- Log in to your www.mindfulness.org.in account.
- Click on My Account and choose My Orders from the Tab menu.
- Click on view order button, It's shows details of the order and click on the corresponding Cancel order button.
Refund Policy
How to make a refund request for delivered product
- If you want a refund, email customer support at info@mindfulness.org.in or call +91 77110 71000 within 24 hours of delivery.
You can make a refund request if:
- Wrong product is delivered to you
- Product gets damaged during transit
- Product quantity delivered differs from quantity ordered
- Replacement product cannot be provided on request
- Cancellation occurs before the product is marked 'Ready to ship'
You cannot make a refund request if:
- Allotted time frame for requesting return elapses
- Any product part goes missing after delivery
- Defect/damage in product is covered under warranty of manufacturer
- Product is damaged due to misuse
- There is no photographic evidence of the damage or wrong delivery
Things to remember before making a refund request
- Ensure the product is unused and in original condition
- Include invoice, price tags, original packing, and freebies when returning the product
- Include images of the product
Time taken to process refund request
- Pickup of your original product will take place within 48 hours from the day you make a refund request.
- Refund will take place within 7 business days after your original product has been picked up from the delivery address.
- For your cancelled order, refund will happen after the cancellation request is processed.
Need Help With Cancellation or Refund?
Contact our customer support team for any queries regarding cancellations or refunds.
Last Updated: June 1, 2025